| Address: | Nirmala Cottage. Rumba Tiba. Below Co operative. Middle Sichey. Sichey Busty. Gangtok 737101. Gangtok. Sikkim. mobile. 7407941530 |
Dear Sir/Mam, I own a Taata Nexon XM 2017. I have problem while driving on 2nd gear downhill as the gear goes from 2nd gear to neutral automatically, This problem happened often and I even went to 2 dealers namely Lexican Motors and Rangeet Auto here in Siliguri. West Bangal. Both the dealers couldn't solve the problem nor could find it, even when i told them its big problem for me as i live in Gangtok. Sikkim and have to travel up and downhill on a daily basis. I am really afraid to drive the car these days.
Recently I was coming from Darjeeling to Gangtok and the way is very sloppy until Teesta Bazar. Since i could not drive on 2nd gear so I was driving on 1st gear and 3rd gear only which is not advice able to drive on 3rd gear as its too steep to drive downhill. On the way at 2 points there was break fail and i almost lost my life. There was not break on the car as i was driving on 3rd gear which i was not suppose to and should drive on 2nd gear which i cannot. Somehow i manage to stop the car by pumping the breaks many times and told my friend to put a stone in front of the tyre. I thank God for saving our life that day as the cliffs here are almost 1000 feet's high. I halted for almost 2 hours and later very slowly drove on 1st gear only. It was life threating experience. Now I am very much afraid to drive the car. Other than that I have no problem in my car and i love the car.
Please look into the matter as its very serious and I travel with my family most of the time. Your input and solution to my problem is much appreciated.
Thank You.
Roshan Rumba
Gangtok. 737101. Sikkim.
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