| Address: | Coimbatore, Tamil Nadu |
Complainant: sridharan
Opposite party: tafe access limited, passenger car dealer, 27-c race course road, coimbatore-641018, tamilnadu, india.
Sir,
I have purchased a tata nexon xz+ st diesel (2018 model) for which i had gone through a couple of companies viz ford and toyota. But nexon promised me more than the other companies and i trusted tata so i went and chosen. I paid initially rs. 5000 after a test drive and within 2days i paid rs. 5lakhs on 14 march 2019. I have heard there is a price change in april, so i enquired again to confirm on road price and informed them if you increase the price i don’t want to buy the car, the showroom promised me that they won’t increase the on road price for me, so only i went on with it. But they consistently delayed the delivery without informing the actual reason. On 24 april 2019 they called and they delivered it without registration and invoices (Against the motor vehicle act 1988) saying that the next day would be the registration. But again they delayed but with a reason saying, the tax has increased by 5% of rs. 68, 000 but you don’t need to pay that we’ll arrange, for that please wait. But no response afterwards and i went to showroom to meet the general manager but the sales team head talked to me in the disguise of gm (He cheated). And he talked disrespectfully with my brother and asked me to pay rs.68, 000 if you want delivery now (An unfair trade practices punishable under consumer protection act of 1986). And knowing the truth we went to meet the gm today but instead of questioning the person who cheated me they blamed me for the delay in loan process. As it’s the day of applying the loan (13 april 2019) i told them if you make any change in price i won’t buy and make arrangements for the refund of initial payment. But they lied on that day and also they did know that the tax rate has increased for the nexon but they lied in this also and they are asking money now. The next month emi is due on 15 may 2019 so how could i pay for the car which i don’t own. And the branch manager said we would refund you but you need to be responsible for the loan charges for cancellation.
I didn’t expect this from the respectable tatamotors. I hope you would solve this.
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