[Resolved]  Tata Motors — Harassment by Service center and help line

Address:

New Delhi, Delhi

I am owing a TATA NANO car No DL3CBB1970. On 15.7.2014 after office hour, I could not start my car with self. It started only with the help of two persons who pushed my car from back. Today(16.7.2014), in the morning again I faced the same problem of self, and was unable to start the car and have to take auto rikshaw to reach the office. At about 9.30 a.m. I called on Concord motors service center on phone no 42224717 and told the full incidence with request to pick my car from my residence for necessary repaires in self start, the lady who attended the phone, directed me to call help line no. [protected]. I then called on the number given and narrated the story to one Mr sandeep who attended the call with the same request for taking my car to the service center. He assured me for the same within one hour. At about 12.00 in the noon Mr. Anup visited my residence and jump started the car and said his work is over. He demanded Rs. 550.00 for his visit and refused to take the car to service center for repaire. My problem remained unsolved. On receiving call from my wife I again contacted on help line number, the lady who attended the call said that it is not his duty and demanded the same amount and threatened me that if I will not pay the amount, she will block/ mark due my car and no assistance will be provided in future. Sir, I am ready to pay the amount but only after full solution of the problem. My car is still at my residence and I am not sure whether my car will get self start again or not because no check up/ repairs has been carried out. You are requested to kindly look into the matter and take necessary steps/action to solve the problem. Also please instruct the persons responsible, not to harass the customers but to extend their helping hand. Regards S.K.Khare [protected]