The dawn of the year 2018 was when I decided to get a new vehicle. Below is a factual series of my experience with receiving a brand new yet faulty car at the expense of a whole lot of time and uncertain safety on the road purely a result of the total negligent customer service.
1. Test drove Mahindra Thar and Tata Xenon of which We chose Tata Xenon because it was spacious and our dogs seemed to liked it.
2. Booked a Tata xenon.
3. (31/01/2018)Visited the authorized dealer - Arvind Motors in Peenya to collect the vehicle.
On the same day, while I was pre-checking the Tata xenon it had diesel leakage from the tank and the vehicle was dusty with numerous scratches on the boot door.
4. To this, the managers reaction was - "Sir, usually the driver(not the owner) comes to collect vehicles like 'crew Cab' hence, we deliver the vehicle without cleaning and washing as well and the drivers don’t mind it."
And the reason for the fuel leakage was blamed on the driver who drove the vehicle from the factory and forgot to tighten the screw.
5. Arvind motors accepted to wash the car and polish off the scratched boot door and approved that the vehicle was ready to be driven home.
6. (20/3/2018) After the first long drive I could feel that the car moves towards left.
7. (29/03/2018)Drove it back to Arvind motors for wheel alignment, after half-a-day of wait and testing they said the car was fixed.
8. (05/06/2018) Second long drive and the car still moves to the left.
9. (12/06/2018) Drove it back to Arvind motors- had to go through the same prolonged wait time for the wheel alignment.
10. (22/06/2018) On 3rd long drive the car continues to move towards the left.
11. (29/06/2018) This time Arvind motors took the car to an outside wheel alignment Centre and assured that the problem is fixed.
12. From then to now (February 2018 till date) the car continues to move to the left. This vehicle is absolutely dangerous to drive on the road. It has been a torture to drive this vehicle. I have to workout heavily to drive this vehicle in order to tilt the staring wheel towards right the entire drive. At times I have to request few of my friends to drive when we are on road trips and due to the strenuous driving it has adversely effected my shoulders and hands for which I required medical attention for shoulder injury.
The reason for me to buy a brand-new car was to go on long road trips where I could avoid repeated visits to a service station or repair station (which is often visited by incase of 2nd hand cars), but after buying a brand-new Tata Xenon I ended up frequently visiting the service station leading to not just physical but also mental strain and now finally have come to a conclusion that the Tata motors Company has no regard for it's customer safety and is selling faulty defected vehicles to the public. Is this something I should really settle for?
I request a full refund and a fine for selling a faulty vehicle.
Wish i was not betrayed by TATA Motors.
Email has been sent, but there is no reply, copy attached.
Invoice will be provided when requested.
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