[Resolved] Tata Motors — illegal handling charges charged by tata motors dealer of inr 9500 on purchase of tata harrier xz dark edition | |
I have booked Tata harrier xz dark edition (top model) on 15/10/2019 and later on dated 19.10.2019 done down payment and loan amount also got disbursed to authorised dealer of Tata motors which is Adishakti Cars PVT. Ltd. but just found that they have charged for logistics and handling charge of INR 9500 which by no means is illegal. Later on today dated 23.10.2019 called dealer about this and they told that as per the Tata motors instructions they are charging and including in their quotations. So may I know that why TATA GROUP is silent on this illegal practice taking place at their dealership. Either TATA motors didn’t want our business or they are just manipulating along with dealers to make quick money. It seems that every time TATA motors achieve something good its the TATA dealers who let them down. I was so excited to take delivery of my vehicle tomorrow dated 24.10.2019 but this incident is very much disappointing and trust broken down. Sorry but totally hopeless dealers. Kamlesh Gupta [protected] [protected] Bangalore INDIA Was this information helpful? | |
Dec 18, 2019 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Oct 24, 2019 Tata Motors Customer Care's response Hi Kamlesh, We completely understand your reason for concern. We've forwarded your details to our team and they will soon connect with you to assist further. We appreciate your cooperation in the meantime. Regards, The Tata Motors Team Verified Support Oct 25, 2019 Tata Motors Customer Care's response Hi Kamlesh, We understand that our team has connected with you through a call and taken your concern forward. Rest assured that it will be resolved soon. We appreciate your patience in the meantime. Regards, The Tata Motors Team Verified Support Nov 15, 2019 Tata Motors Customer Care's response Hi Kamlesh, We understand that our on-ground team has connected with you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you with it. Regards, The Tata Motors Team | |
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