Tata Motors — Improper service- damage caused during service - Dissatisfaction - Reg

Address:

24-8-122/1, New Venkateswara Colony, Behind Ambedkar Bhavan, Near Old Bus Stand, Kakinada, E.G.Dt, AP

Kakinada, AP,
16/05/2022,

To whoever it may concern

Sir,
I am very much displeased with the services rendered by your employees in the servicing center of Rajahmundry, E.G. Dt, Andhra Pradesh

I purchased TATA NEXON XZ+ 1.2 RTN BS6 Foliage Variant on 21st May 2021. I have repeatedly informed the problems of my vehicle during the first, second and even in the last servicing to your service managers. My complaints were noted down by the service manager and the body builder in the job slip but none of them were resolved upto date. Instead they have created a lot of damage to my vehicle both inner and outer side of the vehicle.

I gave my vehicle for third servicing on 02/05/2022 and got a call for deliver from the service center on 14/5/2022 that too after repeated calls from my side..

The following are the complaints of my vehicle I have informed to your service manager in the first, second and third servicing repeatedly

1) Rust marks/spots on the interior roof - complaint raised right from 2nd service
2) Roof grab handles improper installation on both sides at the rear seat - complaint right from 1st service
3) The tambour door case is not aligned perfectly. The center console case at the left bottom is not fixed with a bolt. The case is out of its position by rising up. - complaint from the 1st service.
4) During my third servicing I have informed your people to claim my insurance for the slightly damaged bumper.

*Things have not yet rectified even in the third service:

1) In the process of checking the roof for the cause of rust spots, the service persons have totally damaged the roof strength and affixed it in a very bad manner. The roof lost its shape and strength in holding its grip in the specified position and even moving inside at the edges for just a slight touch.
When I identified the things and questioned your service people, they tried to threaten me very strongly that the roof strength and shape will be the same even for showroom cars without admitting their mistake.
2) Roof grab handles were still in the bad condition. Tried to fix the clips with glue.
3) The tambour door case alignment and the center console case problem has not been rectified yet.
4) In this aspect the only favourable thing is, the slightly damaged bumper is replaced as the insurance is claimed. Even in fixing it, they didnot check the perfect alignment. For such the left front door could not open smoothly and the edges got damaged due to friction and lost its paint.

All the above issues were identified by myself and questioned them even after leaving the car for 10 days.

In this circumstances, I have left my vehicle in the servicing center for further rectification by the assurance of the MANAGER, SIVA SANKAR MOTORS (P) LTD, Rajahmundry.

The hospitality towards customer is very bad. Everything is taken to their concern so easily. No regrets.

In this regard, I wish the authority concern to resolve my problems/issues at the earliest

My details:
Car Owner: M. RAMA SATYANARAYANA
S/o. MVS. SURESH
PH.No: [protected]
Vehicle Reg. No: AP39 JU 5165
Purchase of Vehicle : May 21st 2021
No of KM travelled: 1847(only)

Hope you could understand my feelings.
With regards,
Rama Satyanarayana