| Address: | South Andaman, Andaman and Nicobar Islands, 744101 |
My name is Shahrukh Sayed. I am from Port Blair. I am a tours and travel agent. I give my vehicle on hire to tourist who come to visit Port Blair. I own a Tata Safari Dicor 2.2EX 4X2 BS III. The vehicle was doing good until October 2015 when a minor problem crept out. I noticed some strange noise coming from the left side of the vehicle and the gear lever was not shifting smoothly. So I took it to the only authorised Tata Motors service centre at Port Blair situated at Haddo Sea Shore Road. And that was on 30th Oct 2015, and till now the vehicle has been lying in the service centre till date. I was in constant contact with the service centre, and every time i called up, they would give me lame excuses stating that mechanic was on leave or the spare parts were not available. Today after more than one month ( i.e. on 08.12.2015) I got a call from the service centre stating that my vehicle was ready. I went to pick my vehicle and went for a test drive. But to my utter dismay the problem for which I had given my vehicle was not rectified at all instead it has increased. The strange rattling sound has become louder. And above all, they gave me a bill to the tune of Rs. 40, 000/- (approx.). Now when I asked them why have they changed all those spare parts stated on the bill without rectifying the actual problem, they have no answer. The Supervisor is giving an excuse that he was not present on the day I handed over the vehicle, and there is nothing that he knows or he can do. I have incurred a huge loss as my vehicle is lying in the service centre from the past one month from which I could have earned at least Rs. 1000/- per day. I feel like I have been mentally harassed and now I am planning to take this matter to legal authorities (court). Please guide me from where to start. Was this information helpful? | 
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