Tata Motors — Is not providing claims for extended warranty vehicle

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

My name is Puneet Gupta and i have a tata manza exl (HR 26 BX 7745).
Last month i went to Jammu in my car. On our way back home i identify some weird noise from the car engine and i stopped. After contacting tata motors, i got to know that there is some issue with the oil pump and they told me to bring the car to the garage.

I visited them and they inspected the fault. They told me that the oil stainer is broken and they don`t have that in stock. When i asked them about the availability of the part, they clealy said that it will take about 1 month for the part to reach to them.But i can`t leave my car there for a month or more.

So, they give me an alternative for that, they use m-seal and fixed the broken part back. After 3 hour wait, when the m-seal dried up, they pack the car back and started the engine. The sound was still the same and they noticed the oil low light in the odometer. So, they put around 2-3 ltr of extra oil in the engine and the oil low light goes off. The sound of the engine also gets back to the original. They diidn`t told me about the consequences that this temporary solution can cause to my engine

Next day i took the car to concorde motors in patparganj for the inspection and to get the repairs. They inspected the car and told me that the car engine have got problem with the oil pump and turbo as well. They told me that the shafts of turbo are damaged and i have to get a new one and for all the repairs, they are giving me a huge estimate.

As i have my car in extended warranty, i asked them to repair the damages under that. They made a claim request which is being rejected saying that the damage is due to the oil pump. And when i told them that jammu`s workshop don`t have oil stainer in stock and the alteration in the engine is being done by them only, also they didn`t told me that it could affect the turbo, they show me their report. The report says that the customer have refused to change the oil stainer, but the reason why i have they haven`t mentioned. They have made wrong report and also the odometer reading that they mentioned is wrong.

Now, because of their wrong feedback i am facing trouble getting my claim under warranty. And for an expense of about 2k earlier now i was given an estimate cost of repair that is about 50k or even more.

Puneet Gupta
Sr. Software engineer
TATA consultancy services
Mob: [protected]