Tata Motors — Issue with service and car mileage

Address:

Gautam Buddh Nagar, Uttar Pradesh

To, Tata Motors, I have bought Tata Zest XT dated 26th December, 2015 from Oberoi Cars NOIDA. As per the document and advertisement the car was supposed to give a mileage of atlease 15.81 KMPL, not talking abour ARAI which is 17.6 KMPL. Now, from day one I have been getting an average of 8-8.5 KMPL. After lodging complaint I was told to go for first service which was due in the 3rd month anyway. I did go for that. Service guys told me that they will upgrade the software which will solve the issue. It did not, I was supposed to travel to Lucknow by road which had to postponed twice because of this issue. I visited the service center of Sector 1, Noida twice after the first service and they did not solve the issue. I was told that there was some issue with system upgrade. AT THE SAME TIME I WAS TOLD THAT 8-9 KMPL IS VERY NORMAL FOR PETROL ENGINE IN CITY. Just so you know, my office timing is 11:30-8:30 which means I do not drive during peak hours. Anyways, last month I drove my car to Gorkahpur Via Yamuna express way-Kanpur-Lucknow and came back using the same route, which is around 1800 KM. The average I got was 10-11 KMPL. Since then(been almost a month) I have been trying to get an appointment with Tata service center and I have been constantly told that the guy who will look into the issue is not available at their end. It is so shameful that a company of TATA stature and a car dealer of the likes of Oberio, are actually harassing the customers by not providing the quality service in such a competitive domain and era. I was told by many to not to go for Tata cars as service is one of the major concerns but I took a leap of faith to find our law of average matters and brand value is only there in advertisements. Anyways. Looking for a solution from your end. There are a few more but this is the most critical one in the queue. if not provided urgent solution, I am going to take this issue in every possible forum to make sure I am heard and heard properly. Kind Regards, Syed Adil Umair [protected] [protected]