Tata Motors — Late application by Dealer for registration number resulting in penalty

Address:

Tata Motors Cars Showroom - Fairdeal Motors, Kunjwani Bye Pass Road Ground Floor, Kunjwani Bye Pass Road, Jammu

I bought Tata Nexon from Fairdeal Motors Pvt Ltd. (Tata Showroom) in Jammu on 10/09/2019.
Very recently I lost my number plate. On approaching RTO, Jammu I came to learn that my application for a new number plate will not be accepted as my car is BLOCKLISTED. On inquiry, I came to know that I have to pay Rs. 16695/- as per public notice no. 279-83/ PA/RTOJ/2021 dated 17.08.2021.
In addition, I need to pay Rs. 28001/- as penalty/late fee for getting the number plate after one month of purchase of the vehicle.
On approaching the dealer, t I further came to learn that they had applied for the number on 10/10/2019 i.e. exactly after one month. Finally, the application was approved on 16.10.2019. The process got completed on 13/11/2019.
The dealer denies the slackness and blames RTO for this delay. Whereas, RTO, Jammu holds dealer to be fully responsible for late application. The dealer says that the penalty amount is to be paid by the customer. The dealer denies their responsibility and does not take the onus of this action. The General Manager kept us waiting for 2 hours today i.e. 30/07/2022 and finally sent the staff to manage us. Finally, the General Manager of Fairdeal Motors Jammu did not meet us.
I have no objection to paying the pending amount of Rs. 16695/- . However, due to this late application by the dealer, I am to pay the penalty of Rs 28001/-. For no fault, as a customer of TATA motors, it is unfair to ask the customer to pay the amount when the failure of timely application is on the part of the dealer!

It is desirable that Fairdeal Motors Jammu must pay Rs 28001/- and the customer should not be made to bear the brunt of the fault of the dealer.
My car's registration number is JK02CK3917