| Address: | Tata Treo Service Centre, Okhla |
I owned a Tata vehicle called Tata Nexon (Dl 1CAC 6608). I had an accident on April 24th (Sunday) at Habitat centre, near lodhi road. On the very same date I delivered my vehicle at Tata Treo (Okhala branch, New Delhi) to get it repaired. Since then they started making false commitments like we will get your vehicle repaired and delivered to you in 15 days but in reality they started repairing my car after 21 days from the date I delivered my vehicle to them. I called Karan([protected] Insurance guy in Treo, Advisor) and he requested 10 more days. I called him after 10 days then he said that we are facing a part shortage in the market and will get the part in 4 days then it will take only 5 days to get your car fixed and ready to be delivered. After 5 days I called him and said all the parts have arrived and have started the work plz give us 4 more days, till that time he didn't give a single photo of my car nor he informed me how much work they have done on the vehicle. After 4 days (40days in total) when I again followed up he said this will take more time to fixed the vehicle and gave me the contact no. of Mr. Dilip([protected]-Body shop Manager) Dilip told me the complete different story he said few part are yet to arrive in 2 or 3 days of time spam and then we will take a week to get your car work done. I was already frustrated and gave more time but again the same story, that sir we need some more time because the Leg (Part of the vehicle) has not yet arrived and we are waiting for it. I was straight forward and told him to get my vehicle out of your service center. I will take it with me as it is and get it done somewhere else on my own but they told me sir give us a week's time and I will get it repaired for sure. After an argument I agreed to it but again he gave me nothing but just a false commitment. After a lot of follow ups again they shamelessly ask me one more week, but still the same excuse I requested him that i want that car immediately because i have to leave the city on immediate basis because of work and have to airlift the car to the another city, but they didn't give the damn about it and said sir it's going to take another 2 or 3 days plz sir we doing our best ( which they were not doing). Just because of them and their false commitments I had to cancel my flight ticket and change the flight date and car airlifting ticket, it cost me around 7k for the flight ticket and another 17k for the airlifting ticket just because they told me sir i will definitely give your car on that very date. All I want now is a strict action to be taken against Tata Treo Service centre(Okhala, New Delhi )employees who are dealing with my car, just because of their unprofessional behaviour I had suffered a lot. I am filing a legal complaint against Tata Treo Service Centre (Okhala, New Delhi) in Consumer Court and am not going to take delivery of my car until they are not going to take any serious action against them. I have all the call recordings of Karan & Dilip with me, in which you can find out how leniently these people are serving their customers by making such false commitments.
Manish Dhoundiyal
Unsatisfied customer
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