[Resolved]  Tata Motors — major issue regarding booking of tata tiago with malayalam vehicles, aluva (cochin)

Address:

Ernakulam, Kerala

Dear sir/madam,

I’m writing this letter to bring to your kind attention a major problem facing with tata motors dealer malayalam vehicles india pvt ltd, aluva, ernakulam regarding purchase of tata tiago x2a.

I was in requirement for a medium automatic car and visited malayalm vehicles at aluva on 14th march 2018 for checking tata tiago. Upon discussion with the sales person, a preliminary information sheet was provided by them with price details of the car. Attached the same sheet herewith for reference. (Model, car color all were discussed in the sheet). We were having concerns on the delivery of the car, but as promised by dealer, the car would get delivered on or before april 5th, 2018 i was impressed by tata tiago during my test drive with dealer the next week, hence on 23rd march 2018, a booking was done with above said dealer with rs. 10, 000 advance and signed commitment form. As per commitment form attached herewith, the final agreed price for the car is 603, 035 with compliments included as insurance free for 1 year, mat, mud flap and reverse camera. This is clearly mentioned by the dealer in the commitment form along with the final price. And the delivery of the car was committed same as above on or before 5th april 2018. (Note: price, offer, color and delivery remains same in both preliminary information sheet and commitment form; no change in any details provided by the dealer).

During this week, we received continuous calls from dealer to make a partial payment before 31st march so as to lock the offer and billing hence on 29th march 2018, regardless of financial year closing hassles, we transferred rs. 300, 000 (Cheque no: 305161). Due to year ending commitments, we managed to arrange fund through gold loan, just to close the matter as per commitment and to avail the offer.

After partial payment done, we followed up with dealer for car delivery as the commitment delivery schedule was already on due. But there was no proper update on response thereafter. We were forced to do regular follow ups and office visit due to the lack of commitment and response from the dealer.

Today on 18th april we visited dealer office in aluva again, and we were quite disappointed and shocked by their response. They are demanding us to pay a higher price for the car. As of now approximately they need an increment of rs. 20, 000 plus no offer on insurance. So we are supposed to bear an excess of rs. 43, 793 on this booking. Having a good track record with tata and other car companies till date on various other vehicles, this is our very first experience as a customer about back out by a dealer after payment

This is very disappointing and unacceptable and we seriously need a positive solution on this issue as a customer who trust the dealer and the brand. We can’t bear the loss of booking this car as we already paid interest of one month to our bank for the money taken

Request to whomever concerned to please look into the matter on an urgent basis and let me know in return on how to proceed on this matter.