Tata Motors — mh02br2860 tata manza : bad servixce by concorde worli

Address:

Mumbai City, Maharashtra

Problem faced : 1)Steering feeling vague and heavy on ceetain points and car not steady on highway speeds of around 60-70-80 kmph 2)Steering too heavy at parking speeds and no auto return to centre Visit 1 on 13/07/2014 : Reported these problems but since it was a sunday i was told these problems being a Sunday cannot be attended today so they did general check up and gave the car back to me . The problem mentioned above remained as is unattended. Visit 2 on 20/08/2014 : reprted these porblems again : Job slip was made : I came back from workshop and had to make many many calls to Service advisor to get an update on what is wrong with the car. Finally i was told that suspension is opened up and work is being carried out and approximate cost will be around 14-16000rs(also posted on teambhp.com). I agreed and requested the S A to be double sure that the problem would be solved . I was assure dthe problem will be solved . Then next day after making several calls again to S A i was told that the work might get completed today and then again after several calls i was returned the car on same day with a invoice of RS 24780/- to which i was shocked. But having trust on Concorde from previous visits i paid and took the car . I informed my S A that the steering has become more hard than previoiusly and i was told ok bring thecar back. I dont understand why did Concorde only work on suspensions and not on steering ? Is it because Suspension is out of warranty and easy to earn money from client whereas Steering has to be covered in Extended warranty ? Visit 3 on 10/09/2014 : Reprted the same problem again . This time i insisted on a test drive . Arrival time at worlshop was 8.20 Am and departure time was around 11 am . I spent 3 hours in worksjhop explaining my problem . gentleman came with me for a test drive and confirmed that steering has problems. I left the workshop and around 2 pm satrted makingcalls to my S A about updates to which i received several contradictory replies . Shocked from what was going on, i decided to leave my office in bandra in half day and visited workshop again . Again there i was given different contradictory statments by various Mr Prabahakar, mr Surve and Mr S A, Mr Abdul . I got very worried by now and and no confidence on Concorde if they will eb able to solve the problem even now . I begged the team at concorde to at least complete the process of extended warranty claim of steering rack by today . today as on 11/09/2014: I am shocked to learn that the warranty claim has still not been put up in the system . they now want me to spend another Rs 9000 on suspension strut . (please note that on 21/08/2014 i have already spent Rs 24780 on the car suspension parts). I still dont know by when will the warranty approval of steering rack come ? and when will the work on my car start? and when will i receive my car back ? and will it be after solution of all the problems ? or the problem will still persist? Can you please help me with proper service to my car and proper feedback system?