[Resolved]  Tata Motors — my indigo cs car's service experience with hyson motors at thrissur kerala state

Address:

Thrissur, Kerala

Sir, I am the owner of Indigo CS car with registration number KL 08 AS 1525. I went to have the regular service of the car on achieving its 1, 14, 000/- kilometers. I cannot express in words the bitter experience I had with your dealer. Even now I am suffocating off blood pressure for the said bitter experience. I gave the car for service yesterday. The moment I gave the car, the technician / the person attended my car namely Nivin said that the service is a major service and the same will cost Rs. 9, 000/- When enquired, he was stating about change of time belt etc. etc. I told him that the time belt in abundant caution is already replaced when the kilometer was at 80, 000/- Any way he called me yesterday that the check engine light was cured and there after by evening once again he told me that the problem is with the main component termed it to be ECU or EMU (subject to correction) and the same will cost Rs. 15, 000/- He said that it is better to replace it; for otherwise any other disorder will not be correctly read and the same may cause irreparable damages to the car. Any way he was keen to collect Rs. 8, 850/- from me after service, stating and providing the bills of changed parts and labour charges, when I gave him Rs. 9, 000/- forgoing Rs. 3/- or 8/- in the total bill. i do not have any complaint over it, but I mentioned the same only to convince you that the dealer was prompt in collecting Rs. 9, 000/- from me. When he delivered the car the A/c was not working and he himself stated to me that it is because of engine check light blink, A/c is not working. I told him there was no problem for the A/c when Mr. Divakaran of Hyson Motors took the car and when I accompanied him to show him the humming sound etc. etc. Any way the CRM (stated to be Customer Relation Manager) namely Manoj called me and stated to me that I have not told at Hyson about A/c complaint and how can I blame them for malfunctioned A/c after delivery of the car. I have not taken delivery of the car. The A/c was functioning promptly. The miscreant labours have damaged it and the dealer is having a right to repair it. Any way, Sir, attention of yours is invited to the above. When I had the ambition of purchase of a car, I was behind Tata for it is only Tata provides the maximum facilities inclusive that of Turbo as experienced by me in my car for a lesser price. I was quite comfortable with my car right from its purchase. I used to attend local technicians / mechanics and it is only on scores of engine check light blink, I approached your dealer. The behaviour is not at all satisfactory and even having a customer relation manager, he was not pacifying me rather he was shouting at me. The person who attended the car seemed sober. I felt these people are only interested in bills and collections of bills and not in the customer satisfaction side. Better you may advice your dealer to have proper customer care relation with its customers; other wise TATA's name will be spoiled. In this regard I would like to bring in to your attention the way your dealer people behaved at the service center. They asked me take delivery of the car and kept me waiting for 1 and 1/2 hours for delivering the vehicle. It is also brought into your attention that the delivery attempted vehicle was taken back again to the service centre and it is only when I asked why they took my car again to the service centre they returned and said A/c is not working. Had the A/c not working promptly, when I delivered the car for work, why then they took the car back to the service centre that too after calling me to take delivery of the vehicle; if considered, will give you the answer that how your dealer is behaving to TATA's esteemed customers. The dealer is attempting to put the blame on me or on the ECU or EMU costing Rs. 19, 000/- they say the price of the unit. Sir, my car A/c was working promptly. More over the ECU or EMU was not with the dealer and they said without payment of half price in advance they will not order for it. Even if the said half amount is paid then also the customer has to wait for 10 to 15 days; they say. In such a situation how come the attempted repair of thiers over the ECU or EMU and the accusation for the default over me for the fault of A/c and the customer care relation manager's explanation, that too blaming on me that it is after delivery I have complained about it. Or blame it on the so called ECU or EMU Sir, I am totally fed up with the service attitude of your dealer. The experience was so bitter. I never used to project my profession as an Advocate any where. I consider myself in many among the citizens. I do not want any privilege as an Advocate. But I want the privilege as a customer. Especially when I am a totally satisfied TATA customer in all these days when I worked with local mechanics. Hope you will reciprocate to this and remedy my grievance and also the behavioural and service pattern of your dealer at Thrissur; both I beileve will be remedied. Thanking you yours faithfully Martin Paul Advocate Thrissur 680 003 Phone [protected] (Reliance Connection of Kerala Circle)