Hi Team,
I would like to raise a formal complaint against the various issues which I am facing since the first day of my purchase.
I bought a Tata Nexon XM diesel from Grover Motors, Bareilly, Uttar Pradesh (India) on September 9, 2021, in the name of Ankur Pundir S/o Mr Kuldeep Kumar Singh. Model details are as follows:
- Tata Nexon XM
- Diesel
- Chassis No.- MAT627132MLH55253
- Engine No.- 1.5CR05GYXW14335
- Colour - Silver
Following are some of the issues that I am facing in my car and which is not expected from a new car at all. That too when the car company belongs to a great industrialist like Mr Ratan Tata:
- Steering wheel was not properly fixed and it was tilted more towards its right. The car was going right while keeping the steering wheel straight. (issue was fixed on the first service.)
- Vibration and metal sounds are coming from the driver side's window and door. (Denter tried to fix the issue on the first service but made it worse.)
- Vibration and metal sounds are coming from the passenger side's rear door.
- Noise of some sort of metal strip or box from the steering unit.
- Center console is not properly fixed and a big gap could be clearly seen. Additionally, It makes a lot of screeching sounds when touched.
- There is a lot of vibration in the clutch when AC is turned on and the compressor starts working.
*There are other sounds as well, but I am still trying to figure out the sound-producing or defective part.
It is really worrying and disheartening to face so many problems in a brand new and highly reputed car. I took a big loan to buy this car and it's really horrifying and already giving me sleepless nights.
I really do believe that you will take some necessary actions to rectify these problems (However, I spent almost 8 hours in the service centre on my first service to get these problems fixed but all went in vain.) or work on some other alternatives to help me in getting a permanent solution for these problems.
Hope to hear you from soon.
Thanks & Regards,
Ankur Pundir
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