Tata Motors — negligence

Address:Lakhimpur, Assam, 791111

On 9/5/19 my vehicle met an accident and on 11/5/19 I dropped the vehicle bearing RC no AR02A1212 at your Glorious Motors, Lakhimpur, Assam. I have submitted all the documents for insurance claims on 20/5/19. But still I'm not getting My Di 207. It's loan vehicle, from where I'll pay the EMI? Who is responsible for this? Chassis no MAT374445JSG12577, Engine no 4SPCR10GRY640493.
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