| Address: | No 141, 3rd Cross, 20th Main, 1st Stage Btm Layout, Bangalore |
I purchased Tata Safari gold edition on 7th March 2022 with Chassis no MAT631109NPB55805, for my surprise I got soiled car delivered to me but assuming the dealer is busy I ignored the soiled part and took the delivery and got it washed out side to make it look new car.
Problem started on the 3rd day from the delivery in the software where dash board speedometer was showing some technical issue alert and giving wrong readings of kilometre, I took it my Safari to Kropex sigsandra service centre in Bangalore but they could not identify the problem all they did was removed the main battery wire and re-connected and re-started the ignition then all seems to be fine but after day or two again I started facing the same issue… this time I went to Kropex Koaramangala Bangalore they connected their laptop and kept the engine on for about 25minutes and rebooted the system I suppose and it seemed like problem was rectified but for my surprise after two days that is today 14th march 2022 all of a sudden there was some noise and my car screen and speedometer went blank and it came back by itself after few minutes and same thing kept on happening several times and I took the car once again to Kropex Koramangala their they did everything to rectify but no solution found so I left my car in the service centre and came back. When I called them in the evening they said they could not rectify the problem and they have connected some software developer who have developed the software for tata motors to attend the issue and said they will update me tomorrow 15th march 2022.
The idea of purchasing new vehicle is for peace of mind and less visit to service centre but in my case I have visited 4 times in span of 7days from the date of purchase, this is not acceptable at all. Specially kropex always had negative feedback even when they were holding dealership of GM Chevrolet as I was owner of chevy Cruz at that time. All this issues makes us incline towards either Toyota, Hyundai or Honda vehicles as they provide better sales / service and their products also gives least issues. This time I went for Tata as I believed in vocal for local thought but it is sad that I fell for vocal – local concept and did a very bad decision.
I am quite disappointed and want to return the Tata Safari to tata motors as I am not at all happy with the vehicle or the service provided by tata motors. I would like to know what is the procedure for the same if not I would like to take this up with media and senior members of Tata motors / Tata Group. When I told my friends and family that I purchased Tata Safari gold edition by paying 28, 80, 000/- they all cursed me for spending such a large amount for Tata vehicles yet if debated and convinced them of my choice but now they all are making fun of me and it is kind of humiliating as well.
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