Tata Motors — Nexon XMS reverse gear issue

Address:

Chandan Nagar , Pune

I buy my car in Oct 2021. At first service i talk to service center of this issue . Issue is mostly when i reverse the gear is stuck and come to neutral gear and sound like ( kkrrrrrr ).
My issue not resolve again i talk to service center but its same.
Request you all to please resolve my issue.
I think its manufacturing defects.
service center ignore this issue.