[Resolved]  Tata Motors — non refund of vehicle booking amount

Address:

A J C Bose Road, Kolkata, 700156

Booking was made with lexus motors limited for the purchase of a tata sumo gold on 28/09/2018 vide sbi cheque no. 360721 for rs. 10, 000/- and again on 05/07/2019 vide sbi cheque no. 023465 for rs. 3, 00, 000/- which vehicle's booking was cancelled by us on account of the extremely poor performance of the previously purchased tata sumo gold (Wb 19j 4099) and which could not be repaired till date despite multiple visits to various service centers and also the attempts made by the engineers of tata motors ltd.

Due to this poor performance we had cancelled the booking and sought refund of the booking amount of inr 3, 10, 000/- and also sought the refund of the emi paid to tata motors finance.

While tata motors finance have been gracious enough to refund the emi deposited with them on 17-october-2019, we regret that despite repeated requests and followups we have still to hear anything from lexus motors.

Visited the new town office of lexus motors on friday 27th december 2019 and met the gm passenger vehicle sales ms. Sarojini sengupta who had assured the undersigned that the issue will be resolved within 48 hours.

It is regretted that till date there has been no response again from lexus' motors end.

We seek an urgent resolution of the same and refund of the entire amount of rs. 3, 10, 000/-