Tata Motors — Not proper service given by Tata Motors service centers.

Address:

Matrya Chaya Akashdeep Enclave, Dhandhera, Roorkee, Haridwar,

I would like to bring to your kind notice the following;

1. That I purchased TATA SAFARI on this date 18/08/2021 with chasis No. MAT 631572MPG74624 and Engine No.[protected] of vehicle registered as UK 17Q6734.
2. It is very sad for me to inform you that I am totally dissatisfied with your service because when I reached at Roorkee TATA MOTORS car service center to get my car service done, then every time there is some or the other problem with the software and system. Whereas such technical issue should get resolved as soon as possible as TATA MOTORS Limited is not a small automobile brand. After seeing it’s brand name and hoping to get good and satisfied service from TATA MOTORS we customer opts to purchase car from your company but there is no proper transparent architecture build by you to take feedback from customer that is why I am writing this complain.
3. After failing to resolve this technical issue at Roorkee TATA MOTORS car service center, they told me to visit them next day, on the next day as well same issue occurred and same procedure was followed for one week. After wasting my time, finally, they told me to either go to Dehradun TATA MOTORS car service center or to Muzaffarnagar TATA MOTORS service center. So I decided to go to Dehrdaun TATA MOTORS car service center but after reaching 85 Km away from my home, they told me that I am late to get my car service done.
4. While coming back from Dehradun, Again I went to Roorkee TATA MOTORS car service center to know if now they can do it’s servicing but once again their software was not working and they insisted me to go to Muzaffarnagar TATA MOTORS service center. So, unwillingly I had to go to Muzaffarnagar TATA MOTORS service center and gave my car for the servicing.
5. After so much of struggle where my money, time and more importantly my peace of mind was wasted, my car was not serviced properly. The problem which I was facing before service same issue was occurring while driving it. Now again they are saying that their system is not working. This complete process literally made me frustrated and truly dissatisfied me, therefore I want you to compensate me for the time, money and inconvenience that I have faced because of you.
6. Therefore, It will be helpful for me and for others in future if you could send this feedback of mine and highly improve your service for customers at Roorkee TATA MOTORS car service center or nearby to it. So, that customers’ car can be serviced properly without any hurdles. Also, if customers face any inconvenience same as I have faced then company should take serious steps for it and provide inconvenience perks/charges to the customers so that same mistakes should not be repeated.