Tata Motors — Not selling parts to customer

Address:

North Goa, Goa

My Tata Indica Vista Quadrajet Aura met with an accident and right side rear bumper inner bracket and inner lining were damaged. I went to JKRS Betim, Goa in the morning and enquired about spares. I was told that sales manager Mr. D Souza will be comming at 3 PM. I made a call at 4PM and enquired about availability of spares. I was told that only inner bracked is available. I was called to the service centre. At the service centre I was told by the manager and owner Mr. Ramesh that spares are not sold to customer. I have removed the rear bumper myself as it was hanging, and require spares. Please inform me if spares are not sold directly to customer, and where will I get the required spares. I am a regular customer of JKRS since last 5 years.