[Resolved]  Tata Motors — passenger car service

Address:

560077

I have been a loyal customer since several years, and have been using the services from aadya motors. Should mention that service, whether during purchase of new car or servicing has been quite good.

I had called up aadya motors towards 3rd week of march to book a service which was getting due. They informed that they are not taking any service bookings as there is a scheduled change of management and shall however call back once they resume accepting bookings.

On 13th june, i got a call from adishakti motors saying that my car is due for service, i had requested for earliest available date and they confirmed on 14th.
The car was picked up promptly and i recieved a call from the service advisor that the cost of service is rs 6400. The crm of the branch contacted and he mentioned that the free service has been lapsed and i need to pay the full amount. He was very stubborn and un willing to consider the fact that it was not my fault that there was a change of management and the fact that nobody called me back as was committed, is it expected from a customer that under such circumstances follows up with the branch on when the service bookings would be re started? The person went to the extent that it was my responsibility alone and should have opted for any other authorised centre any where in india.
Reluctantly i had to agree to pay the full amount, as the person/agency did not seem to have any customer orientation. He promised the delivery at 730 pm yesterday, which did not happen, further he promised delivery today at 08.30 am. I had clearly told him that delivery has to happen before 10.30 am, as otherwise there shall be no body at home. Totally mismanaged nobody turned up but started calling at 11 am asking to take the delivery inspite of specific instructions.
Finally the person comes at 4.30 and refuses to accept cash, which was told to the crm as the option for settling the bill. The person after taking the card says that does the card have cash, as he is not able to do the transaction, does one handover a card without cash loaded? This is more than embarassing. Finally he tries one more time and settlement goes thru.

Should say that the whole experience is horrifying, in fact it made no difference to the crm when i mentioned that i will never step in to adishakti for all these defeciency in service.

Further i tried mutlilple times to register a complaint in tata motors website, was showing as system error.
Had called up the toll free number, the lady was polite in saying that she will ask the complaint cell to call me back. Have been waiting for a call the whole day and since nobody has called as yet, the above mail.

I dont think this is what tata motors would want their customers to go thru..
Hope to get a revert!!

Regards

Rijoy prabhakar
Dear concerned
Ref trail mail, and further would like to state that the only...
Complaint about the car to be attended which was clearly explained / written while taking delivery as well as to the service advisor was that the front left side door is not opening from inside. While i got a call on completion of service, further followed up on status of this complaint and was confirmed that this was done.

Quite reflective of the approach and effectiveness, sad to say that the complaint has not been attended as yet. Further today morning i did call up the concerned person and reported that this issue has not been attended, he has the audacity to say that it has been attended to and refuse to even accept my point.

A true case of adding insult to injury!

I would now leave it to the concerned at tata motors management to approach the complaint in whatever way the company feels appropriate
Appreciate a revert!

Regards
Rijoy