Tata Motors — Pathetic service at the dealership

Address:

Mumbai City, Maharashtra, 400072

I've purchased a tata Indica gls 3 months ago. Company name Alicorn enterprise, it was a time permit vehicle for business purpose. I decided to go with tata even after many push backs from my family. I went to concorde motors in andheri marva center and Ashfaq was the representative who was helping me with the sale. It all started with the delay in delivery and even when it was delivered the vehicle did not have the accessories were missing and I was told that they are out of stock and will get in a week. In my bad experience with tata, I have realised that the customer has to do all the chase up and tata employees will never call you to give updates.
I got my RC book after me chasing up with Ashfaq several times. I had to point out that cng was not endorsed and needed to be added. I was diverted to Aman who would help me with RTO work. Aman is as lazy as Ashfaq who does not believe in after sales service. I was promised 2 days to get the CNG endorsed in the RC book and it's been 3 weeks now and several chase ups. But still no one has done the work.I have to call up several times and even go to the showroom, but all they say is 2 days. Lastly I have gone to the manager Ajay Wankhede who promised to call me back after assessing the situation. But even he failed to call me back.

In short I've realised not to ever deal with tata motors as even their managers are useless . Noone knows what customer service means. The customer has to call several time and chase up and still no work gets done. I'm still waiting for my RC book to be endorsed.

I will not buy any further vehicle from tata. And I've realised that's why no one buys a tata vehicle. I will ensure that I spread the word of the bad service I received and ensure on one buys tata vehicle. This has been really upsetting for me and wasted a lot of my time .. I will be posting this on social media as well. To let everyone know the service from Ashfaq, Aman and Ajay wankhede.