[Resolved]  Tata Motors — poor product quality nexon

Address:400068

This is dr. Manish pithwa, i bought nexon diesel xz+ in diesel thinking tata motors have improved with their cars but my thinking was wrong.

Within 1st month i noticed that my seat belt could not be put on the driver side when i increased the seat height which required loosening of the anchors. Then immediately after 1st free service i noticed headlights stopped working. This needed emergency repairs as i was suppose to take my car to pune next weekend.in next month my steering wheel started making weird noise and became unstable. I had to register emergency complaint to resolve the issue. This problem kept on repeating and had to take my car to service station at least thrice.in a few days air condition vent controls came into my hands which is still not resolved almost after 1 months. While returning from gujarat my headlights stopped working again so i had to stop by till morning. Service center people r not sure why this problem is recurring so they want to check with the wiring of the vehicle which is hardly 6 months old. They r saying that to open the headlights they ll have to remove the chrome accessory which won't be covered in the warranty. I got it installed from tata showroom itself during the purchase and they say it wont be covered.

I think i made biggest mistake by buying a tata car. I had lot of people saying not to buy tata car but i thought tata motors had improved. Feeling sad that i made a wrong choice. I need all my complaints resolved or need my vehicle replaced with all the accessories which i purchased. Can not depend on the built of the car. Have to think twice before taking the car anywhere.
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Jun 6, 2018
Complaint marked as Resolved 
Tata Motors customer support has been notified about the posted complaint.
Verified Support
May 05, 2018
Tata Motors Customer Care's response
Dear Dr. Manish,

We never want our customers to have such experiences with us. Request you to share your contact number and email ID along with your car chassis number as it will help us get in touch with you and address your concern as soon as possible.

Regards,
The Tata Motors Team
May 07, 2018
Updated by mpp134
MANISH PITHWA, [protected], [protected]@yahoo.co.in.
Wasan service center have rectified the problem with the headlight. According to them wire connection was broken due to internal vibration in a new car. They are also not sure how it can happen. They have also disconnected TATA grill glowing logo which is a company fitted TATA accessory, they also charged a lot for that. According to the service person it may also be the reason for the headlight short circuit. Now i am definite about my opinion for TATA motors that they just want to sell their products for money, they r not concerned about the quality of the product, they are least bothered about R&D of the product before selling it in the market.
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