[Resolved]  Tata Motors — poor services and response

Address:	110086
Website:	[email protected]

Dear sir/madam,

I complain so many of times about my car mechanical problems.
Which is started by feb 2018 and regular issue has been raised after taking paid service on behalf my self at arya motors gurgaon.
Issue i tell you again from day one.
Here i face the problem regarding power and pickup stability at the same time and same mode running conditions.
Araya motors scan via laptop and here found the problem is mdb settings values always disturbed and in average every ten days.
Mr. Parkash ji found the problem here at first time in feb 2018 and after that continues from june month every ten days they scan it removed it.
After a month and no answer of my query why its change it self in every ten days. I complain a email at tatamotors.
After that they called up my car for some few checks like injectors, fire-wheel etc.
Now they called up my car at july2018 end of the month and when they open the injectors bolt its break down two bolts new car bolts jam not open properly.
They tow my car out side the agency where try to open the break bolts by kharad machine. But not getting any success after 3 hour hard work.
Now they called up to regional head mr. Chander shekhar and taking a approval of change the full head set. Place the order. And hold my car at agency.

After taking 15days they change fire-wheel and head set and delivered my car with the words sir now its ok and not having any problem.
Same day when i drive my car some more issue i will face like smoke has been generates and low pickup, zerking, low average and called the service station and noticed at all things.
But hey refuse to say sir no problem here when they re-scan the car by laptop even i saw the issue with mr. Parkash ji error found plug-in like some writing at heir lap top.
Parkash ji says its nothing its ok please donot worries.

Now from last months i face the problems but every person done a scan process taking nearly half an hour it via laptop. Like updates the software. No one expert person check via take a test ride before do it.

Its too much time for waiting my problem resolved. Problem with the music system steering controls buttons.
Problem with power pick-up average smoke with smell. Zerking like missing, stability of power pickup at same running condition with same drive mode.
All team members try to passed out the time. No one single person taking self responsibilities to resolved that issue with the front.
Every time i called every person like advisors, gm's, supporting staff regional head, regional head. No one senior person respond back to me every time i trace and called up to all team members.

Mr chander shekhar never respond to me never attend my call no answer of sms, what-app. All ways try. (Only once time when they not know who i m after lisition the concern dated[protected].

Now i request to you please raise my concern to more senior team who are committed with their duties and taking self responsibilities and give respect the customer and able to solved their problems.
Who take my case on priority base. Trace my problem with yourself.
Again do some request to you please

1. Change the person specially mr. Chander shekhar (Regional head).
2. Send the special senior team those have abilities to trace the problems.
3. Called up my car at that dealership workshop where your all parts available if required. Because too much waiting time period after place the order.

One more thing poor administrator by tata motors. Only customors reaching point is one and only one.
[protected]@tatamotors.com
Can we get some more seniors above regional governing committees email id