[Resolved]  Tata Motors — post servicing grievances

Address:

1, Niranjan Palli, Saurav Ganguly avenue, Pragati sangha club, Near 217B bus stand, North 24 Parganas, West Bengal, 700136

Vehicle given for a general servicing including: oil-fuel filter change, engine oil replacement, throttle body cleaning, air conditioning servicing, under body inspection including service package of paid major servicing (Every after 20, 000 km) at tc motors, rajarhat, kolkata on 24/6/19. After receiving the vehicle, immediately i pointed out the sticker of gear leaver position is torn. Same reported to my service supervisor mr amrit singh. On the pretext of office closing time and non availability of evidence collecting tabs, answered me he first will be sure whether it was intact or not at the time of receiving and then only he can arrange any solution. Soon after driving away from service centre for couple of kms, found steering wheel is tilted to right hand side by almost 90 deg. Shockingly again i rang back to mr singh to lodge serious concern about the finding. Mr singh replied he had no clue about this steering misalignment and he perhaps can make arrangement to pickup my vehicle for rectification tomorrow or day after. No sooner discussion is over, air conditioning unit started making shrill noise. This nonchalant attitude towards servicing reflects utter disrespect to the value of time and amount of inconvenience caused to the customer.in the whole episode, i am really unable to understand, meaning of getting vehicle serviced by a tata motors authorised centre. Does the misalignment of steering have any direct relation to any part of the servicing described above?

Immediate intervention of customer grievance manager to expedite a process of rectification and an acknowledgement call. Rightful compensation for anomalous, unwanted, distorted job carried out upon the expense of customer's time and money. Further, an exemplary notice of work ethics to the servicing personnel, will be highly appreciated.