I bought Tata Harrier car on 2 November, 2021 from tata telmos hisar bearing registration no. HR20Y9100. It was going well till 16 July after it has become a big torture to me. It was missing its pickup from 16 July.
I was travelling to a city hansi near hisar on 21 July and it suddenly slowed down and didn’t accelerate above speed of 10.
I called road side assistance who came after 4 hours giving excuse of rainy weather.
Service department of tata telmos kept my car for 3 days and told me my car is fit no problem is there.
A driver from agency ( Vinod Kumar) came to drop my car at my home and while I was returning to agency again to drop driver the same problem occurred. It felt like car has become unconscious.
I asked the driver if he also felt the same problem he agreed with me that car has a major problem its not working.
He told even in front of service manage of tata telmos hisar (Vinod Jangra) that car is having problem in acceleration.
Service experts of Tata Telmos were making silly excuse that the car was having fuel only two bars that’s why problem is occurring, I told them I faced same issue in full tank also but they are not accepting the problem
Service manager kept my car for another 3 days and told me that he has contacted in headquarters and the car requires a software update. After that update he gave me car on 26 July 6 pm.
Today again I was in the city itself when same problem occurred and I called Mr. Vinod ( service manager), he again made an excuse that the car has sensors in accelerator paddle due to which there is not a sudden pickup.
I am sharing the video for the issue
I am highly regretful of buying this box of problems for huge sum of ₹20 Lakhs. It has become a problem for me mentally and financially.
I urge tata motors to take this matter into concern and resolve my car issue in a day or two or I’ll have to move for legal proceedings.
Reply me asap
Navraj Duhan
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