Tata Motors — Quality of product

Address:

Rs nilayam madathilkunnu kilimanoor p o, Trivandrum Kerala, India

Sir/ Madam,

I have been using a Tata Tiago XZ+( KL 16X -1539) for 3 years . On 17/10/2022 above said vehicle was get in to the periodical service at Trivandrum motors official Tata dealers (Trivandrum, Kerala) in southern kerala. After completing periodical service I was delivered my vehicle and it was noticed that a large amount of water filled inside my vehicle platform . I complained the same to the service manager and enquired about how this water came inside the vehicle .They had thoroughly checked the vehicle finally told me that my door rubber beading was complaint and it should be replaced to arrest the water coming inside . So enquire and do it under warranty claim since my vehicle was just 3 year old .But They told me that it was not came under the ambit of built warranty.
One of the major problem that I faced the water inside would may cause bad smell inside and may start corrode my platform if
it would not be dried. So I noticed this problem to the service centre and they told me for which, floor mat should be replaced and dried my vehicle but which was cannot do under warranty claim since it was not covered under warranty and it was due to my vehicle problem.
Sir it was very disappointment for me since my vehicle was just 3 year old and for such a short period a major quality problem experienced was unfortunate Now I am forced to resolve this problem which may cause extra burden for me due to quality issue from your side .

So I am looking forward from Tatamotors official side above problem will resolve under your built warranty claim .