Tata Motors — RC Booking not recieved even after 1 year

Address:

Mumbai City, Maharashtra

Hi. I own a Tata Zest Car (MH02-DS-1248) for last 1 year i.e. from 07.10.2014. I had bought this car from M/s Wasan Motors Pvt Ltd (Authorised dealer of Tata Motors) – Kandivali (east). While taking delivery dealer had committed that RC book will reach my residence address within 1-2 months, however even after 1 year I have not yet received RC Book. I have been following up with Wasan Motors Pvt Ltd – Kandivali (Tel no – [protected], email id – [protected]@wasanonline.com / [protected]@wasanonline.com ) and also put complaints to Tata customer service team ( Mr. Anirudh Singh, Territory Manager, Mob number [protected]) but it was ineffective. I am really pissed off with false commitments from Wasan motors P Ltd and Customer service team of Tata motors since last 4 months hence I had escalated issue to Mr. Sreeraman (Sr. General Manager – Head Customer care of Tata motors Ltd email id [protected]@tatamotors.com) but as of now no reply from his office. This is really frustrating and annoying that such large organization worldwide and with great ethical values of Mr. Tata and families, we are getting such worst experiences from Tata motors & its dealers. This is a legal offense to take my car on road without Registration Certificate and I have been doing it for last one year (6500 kms travelled) due to false commitments and promises from Wasan Motors P Ltd and Customer service team of Tata motors. Every time I have to carry all documents along with communication proofs with Tata motors to provide it to RTO Officer while traveling on raod which is really a shameful act. I am looking for immediate action and expecting RC Book in next 5 working days. Also I am here claiming Rs. 200, 000/- towards such huge damages and mental trauma to me and my family due to false promises and delay in actions from Tata motors Ltd and Wasan Motors Pvt Ltd. This is really unbearable now and need immediate solution with claimed penalty from me. To safeguard me and my family for any damages due to non availability of RC Book as mentioned above, I am also now compelled to register complaint with Local Police Station. I am seeking for justice to the damages to me and my family towards mental trauma we are going though last 1 year immediately. I am unable to attach communication document proofs which can be provide on demand. Regards Rupesh Shinde Mob –[protected]