Tata Motors — Received Damaged Tata Harrier

I, Dr. Sandeep A V (working at Govt. General Hospital, Wayanad, Kerala) and my colleague had purchased two Tata Harrier, XZ Plus and XZA Plus dark edition respectively on 23/09/2020 from Rotana Motors, Calicut. On the same day, I gave my car for ceramic coating at EVM YasMark, Calicut. While checking they noticed paint sagging in the right front door, scratch on dickey inner side, orange peeling on rear bumper, fade effect on right center pillar, paint touchup in round shape in rear left side door. So they stopped their work and informed me about this. I informed the same to the Rotana Service Manager, Mr. Nishanth on the same day and he came on 26/09/202 at EVM Yasmark and confirmed the same. He told me that they are ready to repaint the damaged parts, but I wasn’t ready to use a repainted vehicle just after delivery. He assured that he will clear the paint related issues during first free service and sent a mail stating the same. Now I feel like using a damaged vehicle. Tata is providing this dark edition vehicle with extra rate and excluding all purchase benefits. Then why should I adjust with these painting issues.
I was choosing Tata Harrier with pleasure after experiencing ride on Creta, Seltos, Hector, etc. I’m still satisfied in its great appearance and performance, but I got totally disappointed with its painting perfection.
I have no issues with Rotana Motors’ dealership. As a dealer, they gave me all support. So, to conclude, I expect you either to replace my vehicle or to give compensation for using a damaged vehicle. I expect a response at the earliest; otherwise I will proceed legally via consumer court.
I am already getting a lot of enquiries from doctors group about the vehicle and till now I gave good feedback. I expect all the support from Tata Motors as you are much concerned on Covid warriors. Photos of damaged parts have been attached for your reference.