[Resolved] Tata Motors — regarding booking cancellation
Bangalore South, Karnataka, India
Mkmkmadhul on Jun 20, 2018
Dear tata motors,
I am a customer of tata tiago now.
But i want to share my experience with the tata dealer prerana motors at btm layout, bengaluru. I opted to go for tata tiago xz through car lease and went for inquiry and got the proforma invoice amount to 6.13 lakh rupees believing in their false information that the tata june month offers have been included in the proforma and also they charged me on 16june-2018 that i need to give a booking amount of 11000 rupees and its completely refundable. I believed so and paid the amount through credit card.
But later after two days i found that the offers is not included instead of saying that this offer is not applicable for car lease they simply charged me so i went and inquired with the manager-jayram and his explanation is not satisfactory and hi unruly behaviour he told to cancel if not required and i was very much broken speaking to that guy and decided to not go ahead with this dealer and told to cancel and refund the amount but he said that cannot be done and we need to take the cancellation charges and it may take 48hours. I have sent the mail to cancellation and my account details still now refund has not been received and they are asking the receipt amount 11000 rupees back. My car lease company orix (Cisco) has not yet arppoved or the order has been sent to rto or no process has been started on that yet they charge me for nothing giving false information just to improve the sales.
Please take action against the branch manager and provide me the full refund of the amount.
Madhul. M. K
Complaint marked as Resolved Jul 21, 2018
[Jun 20, 2018] Tata Motors customer support has been notified about the posted complaint.
Verified SupportTata Motors Customer Care's response, Jun 20, 2018
We're dejected to know about the experience you've had. Please help us with your contact details so that our team can connect with you and assist further.
The Tata Motors Team
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