With reference to above-cited subject it is stated that from past 3-4 months, our vehicle is being regularly sent at your autohrized workshop (i.e. LOTUS MOTORS, BHILWARA) for service and repair work and in this matter, following repair works were completed by the service team :
1. name of work - (Assembly strut front RH & LH, middle rail LH, front shock absorber), vide bill no. ILMOBL[protected] dt. 07.02.2022, Amount Rs. 27, 150/-
2. name of work - (Alternator related), vide bill no. ILMOBL[protected] dt. 05.01.2022, Amount Rs. 1058/-
3. name of work - (general service and engine head repair work), vide bill. no. ILMOBL[protected] DT. 16.10.2021, Amount Rs. 28, 743/-.
After completion of above repair/service work, above said vehicle is not working properly and its openable gate was not repaired satisfactorily at all. Although your service team was instructed to repair the gate completely before handing over the vehicle to our transport team. And now, your workshop representative is again asking to send the vehicle to replace the bearing and repair the gate. Hence the big question is that why the vehicle was not repair completely during earlier repair work. Because, it is not possible to send the vehicles to your workshop against and against for similar type of job work and payment may also be not possible to release due to our internal audit. It is also stated that this vehicle is used by dairy staff for official field work and such problem is not acceptable at all.
It is also stated that above said vehicle is not working satisfactorily from the very first year[protected] of purchasing the vehicle by us. Earlier engine was also repaired/replaced only due to AC system not working properly, which is still a very big problem as it not resolved yet.
Hence, it is cleared that service and repair work done by your authorized workshop is not satisfactory at all.
Please do needful and instruct your authorized workshop (M/s Lotus Motors, Bhilwara) to repair the above-said vehicle on a priority basis.
B.S. Yadav
Mob.No. [protected]
Bhilwara Zila Dugdh Utpadak
Sahkari Sangh Ltd, Bhilwara
5 km, Ajmer Road, Bhilwara - 311001 (Raj)
Ph.[protected], Fax- 264613
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