Tata Motors — Road tax - repayment delay

alan13

from Motihari, Bihar

Address:	625018
Website:	No idea

I had booked a vehicle from sakthi automobiles from madurai unit. I paid the full amount immediately.
Till date ;

I did not get the vehicle
I did not get the invoice number

Hence i requested for refunding

After repeated calls the unit asst manager told me to collect the money of rs. 68000/- paid as cash by me almost 30 days ago.

I went to collect on 24th june but i was given only rs. 50000/- only and the unit representative mr. Rajkumar told me that the balance amount of rs.18000/- is with rto office and he would collect the mount and would give me later.

I really doubt on the money i paid towards new vehicle and the delay made by the unit personnel.

I would have never heard like that the government sectors repayment would never be as mr. Rajkumar of the sakthi auto motor have said.

Kindly clarify the doubt,

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Comments

alan13

from Motihari, Bihar

Respected

I as the long run customer of your firm had booked an Indica LS(T Board) on 26th May2016 under name called JUSTIN and I had paid the full amount of Rs. 5, 55, 800/- to SAKTHI TATA MOTORS(opposite Fatima college) in Madurai city, Tamilnadu with assurance given by the unit representative to get the vehicle in 3 days after the full payment.

I was not given the vehicle even after 10 days, hence I asked for the invoice detail for allocating vehicle for me that was also not given by the sales head of the unit.

Therefore I planned to get back the amount due to their delay and contradictory reply among their team and lethargic attitude towards satisfying their customer. Met the unit team and given request for refunding in written.

The team was trying to beat around the bush but delayed in responding to the request after constant email communication the manager (sales) assured in written to set back the full amount ON or BEFORE 23rd JUNE.

NOW the date (23.6.16) had passed, I did not get any response nor reply to my mail in spite of my reminder mails . The whole process and happenings were also communicated to viz TATA; -Customer care, Mumbai, Pune, Chennai office.

Inspite of repeated mail and telephonic communication the manager of the unit who assured me to repay the amount by 23rd June withdraws from answering to mail nor to calls.

Is it the quality of the head of the unit? If a person like this run the unit as the head, i really doubt the credibility that the TATA firm had earned will be lost .
Hence i would like to get your assistance and support to know that when will i get the repayment fully ?

Soliciting your support reamin thankful.,