Tata Motors — Sales of a Scrap vehicle as brand new one

Address:

Thiruvananthapuram, Kerala

INVOICE NO:MMPL TVM 00121, ORDER NO: 01752, DATE:30/5/2014 INDICA V2LSNA TA65, CHASSIS NO: MAT600185ETD05309, ENGINE NO: 475IDI03DVYP16757 Dear's First of all congratulations for sales team of Mohandas motors, Vazhayila for the sales of a Scrap vehicle as Brand new one. It's being a nightmare for me after the purchase of Indica v2 LS NA TA 65 with the above noted chassis and engine number from Mohandas motors Vazhayila dated 30/5/2014 with the above dated invoice number After the purchase I got the vehicle after 2 days from the billing and about a month back after the pre booking, from that time since I could not make a proper move with the taxi registered vehicle. On the 22nd day of purchase (Brand new) got struck ed which I was not able to ignite the battery or even start the vehicle. After calling on Tata motors helpline and Mohandas 24x7 road side assistance for hours service guys came to my home and checked the vehicle, they checked all the fuses, battery everything and told me that ECM board was complaint and should towed it to workshop for the changing of board. On the same day the said vehicle has an attachment with SBT bank Pallipuram for a contract period of two years. So I contacted CRM of mohandas Mr.Briji to avail me a stand by vehicle on the time of repairs so that I can maintain the contract but he refuses to do so with some cheap attitudes and dont know wht the situation customer is standing on by this behavior I got my contract cancelled and cause me a heavy margin loss. After a long time I came to know this usually happens on Mohandas motors. After the towing and service he himself the CRM told me that it is only a FUSE problem. Shame on you guys for towing a brand new vehicle to workshop for having a minor complaint(IF IT IS TRUE). Next thing is I conveyed the respective CRM to do my first service at the time of towing and he agreed the same, on the time of second service when i go through the service book i noticed that my first service receipt was not teared, I asked front office executive to check my service status and after the inspection she told me that my first service was not done, when i contacted CRM he told that it is a technical problem service was done but it was not reflected on system . I dont know still it was done or not because he was an absolute liar Next my PDI works are not done on the time of delivery if so mud will not gushed out of bumpers gap, bonet side, water splashes out through door windows, engine do not howl on an idle run of twenty or more minutes, doors would close by the key without the help of central locks, fog lamps installed will light up, All these things are conveyed to the CRM on time of second service and he agreed to rectify and do the needful for the same.I remembered him that i have a long trip on the next morning so i should get the vehicle by next morning and he agreed to the same also. When I reached workshop the next day not even a single work was done to my vehicle and he regect the above words and promises what he had done to me yesterday. When I contacted the Service Advisor he genuinely told me that my vehicle got to bay by the same morning half an hour ago before I reached there. I got surprised why TATA motors sell these type of Vehicles and Keep Outlets which are not friendly and genuine with Customers and why the hell you people keep this type of Service Personnel's who make customers as foolish creatures. I think Service and AFTER SALES are not a concern to the Respective TATA & MOHANDAS MOTORS Regards with Shame PRAVEEN.S Contact number:[protected], [protected]