[Resolved]  Tata Motors — Seeking Justification on the Purchase of Tata Sumo Gold FX complaint

Address:

Anantapur, Andhra Pradesh

To The Customer Relations, Tata Motors. Sub: Seeking Justification on the Purchase of Tata Sumo Gold FX Dear Sir, Greetings. I Mr. Syed Moinuddin, a Resident of Anatapur, Andhra Pradesh have purchased Tata Sumo Gold FX on 26th April 2014 from Tata Delear Ms. Prani Tata, Anantapur. As a middle Class family with utmost respect to Brand India and opted TATA Vehicles. The vehicle was opted for our family purpose and was very happy at the beginning. The Honey moon ended very soon as the Vehicle getting problems. Apart from Service related matters the Dealer has given a wrong Invoice which was almost 100 Thousands extra and with Seat capacity as 9 where as in realty it is a 7 seater. With all these problems now we regret that we went with a wrong vehicle, in fact a wrong brand which has left us in a pathetic Situation. Though we have a vehicle of our own, due to repetitive problems now we are spending our hard earned money on Car rentals on daily basis. Problems that are faced till now: 1. Sales Related - Purchased Owner Name: Mr. Syed Moinuddin where as in Company records it is Mr. N Rajasekhar. We have been getting calls from Customer Care for Mr. Rajasekhar. This has not been rectified till date. - The Vehicle is purchased and registered for Personal usage (White Board with RTO) and Tata Records say as Commercial Vehicle with Yellow Board. Another symptom of recklessness of SM &CRM. - The vehicle was purchased as 9 Seater and invoiced for the same, and in realty is a 7 Seater. The Dealer and their staff in spite of doubts they insisted us to accept. - We had a huge difference of over 100 thousand in the Invoice. 2. Service Related - At the beginning the Vehicle was running fine and eventually started giving errors related to ECU (as stated by Service Center). The problem initially shot once in fortnightly and in last 3 months it’s become a daily routine. As a matter of fact it will not allow the vehicle to cross the speed of 35 to 40 KmPH. Due to this, We had a very bitter experience while travelling back from Chennai. We had a narrow escape on the National high way. - Till now we went 6 times to Service Center with this problem and they entered only twice in the records. - The Dealer doesn’t have Color formula for the vehicle - Till now the Service Station is not giving any resolution for the repetitive problem. Now at this juncture as middle class Person, after spending our hard earned money on this purchase seek the justification for believing in TATA brand. Seeking a clear Clarification from Tata Motors on the below, 1. Need a clarification on Invoice difference between Quotation, invoice bill and the market price 2. Need a clarification on seating capacity 3. Need a permanent resolution for the problems that are repetitive 4. Change the Company Records with my name. Seeking a prompt Response. Vehicle Details: Vehicle Details: Tata Sumo Gold FX with Regitration No. AP-02- CHASSI NO : MAT[protected] ENGINE NO : 3.0CR401HWY642371 MFR.YEAR : 8/2013 COLOUR : TWLIGHT GREY Best Regards SYED.MOINUDDIN #6-1-477 LAKSHMI NAGAR ANANTAPUR - 515001 Ph. No.+[protected], +[protected]