[Resolved]  Tata Motors — service and faulty piece tata nexon xz+

Address:

Raigad, Maharashtra, 410210

I had bought tata nexon on 14th of aug 2018 and the reg no is mh46be8614,
I had been delivered a faulty car and since then i am complaining for different issues at the service centre and they always trying to cover this and every time they come up with different stories.
After every service i experience some new issue and since i purchased i m driving this car with at least one or two issue persists. There were multiple issues reported in service centre and there were multiple issue raised verbally but till date nothing has changed, in fact the worst service advisers team & technician i have ever seen in any industry. They never respond properly and service technician unable to find the issue and its resolution,
Even during the last complaint registered at tata i had received a call from their gm service and he had given me an appointment and i was told to come and all the works will be accomplished in front of me and when i reached on scheduled date he was hardly aware the issue and could not recalled anything discussed with me.

And during my last paid service done before 28th dec, i got a feedback call from their crm team, and i raised an other issue of noise from steering which wasnt experienced earlier before that service and she told me to visit again and visited twice but my vehicle wasnt attended and i was told to come some other day since it was a minor work it doesnt require to take in service & it could be rectified.
During my last service i raised issue of suspension they have changed the suspension but still issue is there and suspension is not working, a lot of noise from steering, they dont have the parts available with them it was the answer from service team. The service team intentionally asks to come at certain time and keep waiting for delivery till the service centre start leaving and then they deliver the vehicle and due to delays it always miss to inspect the vehicle and new issue experiences next day. This time on 28th i was determined to take the vehicle after the inspection only, though initially service advisory did not respond me to delivery and technician told me they dont have idea about the issue and how much time it will to get it rectified and after making me wait of nearly 2 hours they handed over me vehicle around 8pm in the evening and when i asked if all the reported works completed they recklessly said me yes, when i inspected nothing was done except regular service and as per them one suspension when i raised this issue with then they written on my bill that these works are pending once they will get the parts they will call me and since then it is almost 8 days passed i havent received a call for the work but got only feedback call.

Kindly intervene and do the needful at the earliest, my frustration is at its threshold level. By not intervening and rectifying the issue make me believe that vehicle is defective and you will force me to take a legal route to resolve my issues and grievances/

Regards
Amitesh kumar rukhaiyar
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