Tata Motors — Service Center responsible for my Engine and Turbo Problem

Address:

New Delhi, Delhi

Dated:July 30, 2014 Dear Sir, I own a Tata Indica Vista Quadrajet(Model 2009) car which is currently running at 36000 km. In April 2014 I did my last servicing at Tata Authorized Dealer -Hi Tech Motors -Vikaspuri Delhi. I took my car for regular servicing to service Center the only problem I told was that it failed in pollution check rest my car was running perfect with Zero Problems. I was pretty happy with my Cars performance till then. Once I came out of Service center after servicing my Nightmare started. It again failed in Pollution Check, which service center asked me to ignore. Again in few days It gave me some pick-up problem. For which they check the car and told me that Air-Filter Assembly is faulty, due to which it is not taking full pick-up and needs to be replaced. On my argument stating that it was their fault that this problem occurred and it was not there before they got ready to replace it after their own approval process. To keep in mind (I was holding a Tata True Value Gold AMC for 4 years/40000km). That got expired on May[protected]Where there is another story of discrepancy?). Then I was out of station to Kerala due to summer Vacation of my Kid, but although the pickup problem and pollution persisted. I went back to Service Center after a month and told them that car is giving dark smoke on little acceleration as before and same pickup problem persist. This time they did a EGR flush diesel and charged Rs1000/- with no change in performance. After 2 days my car Clutch failed due to which I have to get a local mechanic to get the car moving and then he pointed that the pickup problem is as there is no Engine Oil and there may be problem in Engine and its giving some back in Oil Gauge.I went back to Service Center this time finally they announced that, I need to replace Half Block Engine and Turbo, which will cost me Rs100000/-. Now I feel totally shattered as I have used my car at minimum in 5 years (35000km) with a 4 year AMC after 2 years of cars warranty for Rs20, 000/- . And now I am standing in a point with no car in hand and no AMC to repair my car. Please help me in getting some justice, if I am approaching a right forum. Thanks and RegardsAnil Ramakrishnan Mob- ([protected]) Car Reg: - UP-16 W 5615