[Resolved]  Tata Motors — service of your service centre[SBM Motors,Guwahati]

Address:

Kamrup Metropolitan, Assam

Dear Sir, I have owned a NANO car [Registration No. AS 01 AW-3255 ) and due some technical problem I had to give the same to your service centre M/s. SBM Motors at NH-37 Guwahati-3, Assam. Accordingly I have registered a booking on 5/7/2014 with the service centre and reached the centre at 10.10 AM on 6/7/2014 [ Time given by service centre executive on 5/7/2014] . At around 10.30 AM the service centre executive recorded the problem with my car and handed over the job card copy to me. My car was parked outside the service centre all the time and I had been waited there upto 12.45 PM . During this long period no one of your service centre approached me or asked me about the problem. I have observed that the key persons were busy attending those cars, which needs huge spare changing due to accident or whatever and the costly cars. Even, when I asked my car's key back to come out from your service centre, they did'nt even ask me why I am not wiling to get my car service done. I had returned from the place at around 1.00PM without the job being done. At last I had to go to a road side garage to reset my car's problem, and same is done within half an hour time. I don't know how to explain my bitter experience, but just can say that I have spoiled my day being with your service centre.. Thanking You Tapan Chakraborty [protected]