Tata Motors — servicing of car zest at concorde motors bangalore

These are the various mails sent to all concerned in tata motors since 04.11.2017 but no action till date

Dear colonel arun bhandarkar,

We have received your request for customer support. Our executives will get in touch with you shortly.
Name: colonel arun bhandarkar
Registration number: ka05mq5972
Feedback on: service
Email: [protected]@yahoo.com
Mobile: [protected]
Model: tata zest
City: bangalore
Service center: dairy circle
Comments: 45, 000 km servicing was carried out under amc. As per the user manual air filter ced and transmission oil requires to be replaced. This activity has not been carried out on my vehicle. I would like you to clarify on this
Regards
Team - concorde motors

I am still looking forward for a reply from your executive customer support to my complaint.

It is surprising that 72 hours is required to address a simple query.

Thanking you.

Colonel (Retd) arun bhandarkar

To
[protected]@tatamotors.com sent on 09.11.2017
Dear sir,

I am forwarding the acknowledgement to the mail of concorde motors bengaluru, which i sent to the local service dealer who had serviced my vehicle.

It is very unfortunate that i have not received any reply to this mail till date in-spite of my reminder to them on 07 november.

Much more is expected of a highly reputed organisation like tata motors.

It is not understood that a simple query of why the air filter and transmission oil has not been replaced which is mandatory during the 45000 km servicing as per the manual issued to the customer is not being answered.

The vehicle was also on amc which was valid till 03 november 2017 the day the vehicle was serviced.

A prompt reply is requested to the above query.

Thanking you

Colonel (Retd) arun bhandarkar