Tata Motors — Subject: Complaint seeking replacement of my faulty part which causes missing problems in my vehicle bearing Reg. no JK01AH-7525 ,

Address:

Khanyar srinagar j&k

Sir
With great reverence and humble submission I want to submit that I have purchased Tata Tiago NRG in Oct 2018 from one of your authorised dealer namely AM Tata motors hyderpora srinagar Jammu & kashmir bearing Registration No JK01AH-7525, Chasis No:MAT626289JKH79914 and Engine No:REVTRN02HRYK80889

After doing my 3rd free service of the said vehicle I found missing problems as well as milage problems so I immediately aproached the AM Tata motors for redressel of the issue.The Am tatamotors dealer worked on it and delivered my car to me but the issue was not resolved properly and the said vehicle was not properly functioning.so after some days they agreed to get my car to their showroom after repeated requested calls.on inspection they told me that their is some throatal sensor problem, I requested them to replace the defected part but instead of replacing the said part as the vehicle was within warranty period, they only change the spark plugs and assured me that problem is rectified now.

It is important to mention here, that I also submitted the written complaint as well at that time before the then service manager.they assured me that problem is rectified and error is cleared, even assured me in writting that even if the same problem persists in future we will take action on the same complaint.copy of the complaint is attached below.

The above mentioned vehicle persist to have the same problem on & off which I used to intimate the concern dealer(AM tatamotors) and used to go there office with request to clear the problem permenently and save me from on &off trouble.but they just used to avoid by just clearing spark plugs and clear errors through computer just to buy the time and the main problem remained as it is.
Then during covid period it was not possible to approach them everytime.so the persistance of problem increases the intensity and my vehicle was unable to drive then I managed to reach the vehicle to the AM Tata motors service center for the same problem rectified but the present service manager denied to provide the service under warranty and is not accepting the written commitment of his predecessor.

Sir i am the sufferer for none of my faults.even the service manager was not ready to take my car then after long discussion he just allowed his staff to provide a job card and the vehicle is now lying with them.copy of job card is attached below.

To the utter surprise I recieved a text message from the concerned dealer today that I will have to pay now for daily parking charges of 250 rupees.its very much unfortunate from their part.secreen shot of the said text message is attached below.

I request now your goodself to rectify the problems of my vehicle properly and permenently by replacing the faulted part within warranty rules as the problem persists from the very begining.i have suffered a lot till now and I have driven my vehicle only 3200 kms and I am not in a position to pay theamount for its replacement.so I request your goodself to take good will approach for your valued customer and hope for the redressel of my grevience very soon.

Yours faithfully
Mudasir sarwar
Ph. No [protected]