Tata Motors — tata authorized service station in surat

Address:	395009
Website:	service.tatamotors.com

Hello tata, greetings from surat

My name is mx. Xxxxx xxxxxx from surat. I bought tata tiago last year (Gj 5 xx xxxx)

I received a phone call from shreeji automart offering free service to my car.
As booked, driver jignesh patel picked my car at 2 noon on[protected]from my residence.

I also registered for following checks for the same
1- car ac not working/pipe leakage at pax side front

2- harsh breaks

3- right door locking knob (Lever stick) pulled out
4- tyre pressure checks

I received a phone call from them around 3.[protected] asking if i okay for engine oil change and wheel balancing for rs 4100. Considering it expensive, i refused.

He said - ok, i will be sending a rejection form, kindly sign and send back.

Waiting for my car till 9.30 night, i called them to know where about my car.
They said now we are closed, your car is yet not serviced/washed. If i want it as it is, they can send it back (Without service)

Since i spent good amount of fuel (Service station is 20 kms away so 40 kms going and coming) i decided to wait till morning. He promised to bring car by 10 am next morning to my door step. Also i received a phone call at 9.30 am 27-9-17 but now show up till 2 o clock noon, my court, bank and office appointments are disturbed.

Biggest grievance are :-

1- car kept overnight to the service station with my concern and permission
2- car going for service potentially far which consumes good amount of fuel.
My tiago runs 14 kms/lit petrol.

3- during my first service, driver's rough drive made fine scratches on the bonnet (I can confirm name of driver)

4- expensive after sale service. They quoted 4100 for product/service which merely worth 2000 even after paying taxes.

5- top of all< manager mr jignesh tank lie regarding status of car continuously from night till next day noon. He also claimed that it was been already informed by mr vishal that car will be given next day, not same day. I had a pathetic day because dealing with liars is an ordeal.

I am really upset with unprofessional practice of tata's authorized service station shreeji automart pvt ltd

I hope to hear from you regarding these ordeal