[Resolved] Tata Motors — tata dealer is asking for handling charges

rbvummadi

from Idappadi, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641046

Hi,

I wanted to buy a tata tiago xza from srt motors, coimbatore. I contacted the dealer and asked for price details. They sent me price details where registration charges were higher than expected. When i asked for the break up, sales person called me and said that it includes road tax, safety tax along with rs. 10, 000 for handling charges.

Because of this, i backed off from booking the car from the dealer. It is very problematic for consumers when there are few dealers around and dealers ask for extra charges to buy a car.

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Jun 30, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

May 30, 2018

Tata Motors Customer Care's response Dear Madi,

We're dejected to know about the inconvenience caused to you. Please help us with your contact details so that our team can get in touch with you to assist further.

Regards,
The Tata Motors Team

May 30, 2018

Updated by rbvummadi Hi,

You can contact me at [protected]/[protected]@yahoo.com.

I am attaching an image where the salesperson gave breakup of registration charges. Vehicle price is Rs 564225. For this price, vehicle registration charges are 10% of vehicle price towards lifetime road tax + 5000 to 6000 towards road safety tax, etc. So, total registration charges should be around 62, 000. This is in line with what dealers of other car manufacturers have quoted.

Buy Tata dealer here (SRT Motors, Coimbatore) is charging 73, 823 (10% towards lifetime road tax + 12% on lifetime tax towards road tax + 6000 towards road safety tax + 5000 towards handling charges). I have highlighted this with red circle in the attached image.

Also, he is forcing me to buy insurance from him only. When I said that I will buy insurance myself, he is reluctant to sell the car. Please let me know if you need additional information.

Jun 02, 2018

Updated by rbvummadi Hi,

We have 2 Tata dealers in Coimbatore. I contacted SRT Motors for booking a Tiago and they are asking 10k - 12k more for registration charges (They said that they need this amount towards handling charges + to pay bribe to RTO officials). I did not book the car.

I contacted other dealer, TAFE Access and they are not responding back. When I call from other number, they will respond but when I give my contact number, they will not respond. Looks like both dealers are working together to fleece money from the customers.

Please respond as soon as possible, otherwise, I will look for other alternatives. Thanks in advance.