[Resolved] Tata Motors — tata harrier

rahul6969

from Mumbai, Maharashtra

Address:

G B Pant hospital, Barakhamba road, Delhi, New Delhi, Delhi, 110002

I am dr rahul khullar, 15 days back, i bought tata harrier, top model, from concorde motors, akshardham, delhi. After delivery itself, after reaching home, other car key was not functioning, i lodged complaint with showroom, they said they ll be sending someone for feedback and will also take care of key problem, bu nobody came. Now i was suppose to go somewhere. My other car key is also not functioning. Firstly it said key is out of range then somehow when display of car came, it is not starting. Display showing ebd malfunction, plaease contact service centre. Now it is not even getting off. So where does i throw this # piece of car, that u guys are selling in premium segment. I am driving hyundai verna for past 9 years even other maruti cars befor that, never i have experienced any sort of problem in those car. I have only driven this car for 200 km. Can't be more disappointed by your product and service. Kindly take your car back and give me back my money so that i can buy a worthy vehicle from different car company. Never i will ever buy a tata motors product. Car number. Dl7cr 0946

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Aug 25, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Tata Motors Customer Care's response Hi Rahul,

We sincerely apologize for the inconvenience caused. Kindly share your contact details and car chassis number via private messages, as it will help us to get in touch with you and address your concern.

Regards,
The Tata Motors Team

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Comments

SANDEEP A. V

I, Dr. Sandeep A V and my colleague had purchased two Tata Harrier, XZ Plus and XZA Plus dark edition respectively on 23/09/2020 from Rotana Motors, Calicut. On the same day, I gave my car for ceramic coating at EVM YasMark, Calicut. While checking they noticed paint sagging in the right front door, scratch on dickey inner side, orange peeling on rear bumper, fade effect on right center pillar, paint touchup in round shape in rear left side door. So they stopped their work and informed me about this. I informed the same to the Rotana Service Manager, Mr. Nishanth on the same day and he came on 26/09/202 at EVM Yasmark and confirmed the same. He told me that they are ready to repaint the damaged parts, but I wasn’t ready to use a repainted vehicle just after delivery. He assured that he will clear the paint related issues during first free service and sent a mail stating the same. Now I feel like using a damaged vehicle. Tata is providing this dark edition vehicle with extra rate and excluding all purchase benefits. Then why should I adjust with these painting issues.
I was choosing Tata Harrier with pleasure after experiencing ride on Creta, Seltos, Hector, etc. I’m still satisfied in its great appearance and performance, but I got totally disappointed with its painting perfection.
I have no issues with Rotana Motors’ dealership. As a dealer, they gave me all support. So, to conclude, I expect you either to replace my vehicle or to give compensation for using a damaged vehicle. I expect a response at the earliest; otherwise I will proceed legally via consumer court.
I am already getting a lot of enquiries from doctors group about the vehicle and till now I gave good feedback. I expect all the support from Tata Motors as you are much concerned on Covid warriors. Photos of damaged parts have been attached for your referance.