Tata Motors — Tata harrier starter motor

I am Achuth Ram, from Kerala India.
I bought Tata Harrier on October 2021 KL 64 k 4613 which is under my mother's name A C Anithakumari. My car had only done 21000 kms. On 13/05/2023 me along with my family went on vacation to Kodaikanal, Tamil Nadu, it's is a hill station. My vacation was ruined as my car broke down. We went to a view point inside a reserve forest and we parked the car on side of the road. After coming back from the view point the car refused to start. Few warning lights were turned on. We waited few hours near the car trying to reach the toll free number[protected] but there was no response. It always said agents busy assisting other customers. The time was getting late, Since the car was inside the forest, the forest officers wanted us to remove the car from the forest and want us to go to a safe place. I was not able to get hold on to the toll free number so I asked the forest officials to help me take my family to safety. They agreed to drop us near my hotel and the day passed on. Next day morning (Sunday) I went back to my car hoping to reach the toll free number but was only able to get in touch with them afternoon. The toll free service guy told me there are no any authorised mechanics nearby and had to get a guy from Udumelpettu which was far from the location I was in. Considering my situation, I waited in my location till around 6:00 pm and the guy was not able to reach me. By this time the forest officials approached me and asked me to move the car as soon as possible because it is a reserved forest and there are dangers of wild animals around. They again helped me with the drop off to my hotel and gave me the contact of a reputed mechanic nearby. They want the car to be moved immediately since it might affect their jobs if anything happens. During this time my family who was staying in hotel for 2 days who already got their vacation ruined because of the car, started to get sick of the whether. I had an Infant with me who got fever and severe cough so I was compelled to call the mechanic nearby and get my car fixed and reach home. Next day(Monday) I was able to get hold on to that guy and after inspection he said the starter motor was not taking load. I was forced to get the car fixed because of my situation. He replaced the armature and solenoid of the starter motor and the car was able to start again. We left from Kodaikanal immediately and reached home safe. On May 18th I took my car for fourth service in Hyson Motors, potta, Thrissur District, Kerala. My car has passed all the inspection and had only to refill the fluids. Again on May 23rd we went for shopping and and the car was again broke down. The car refused to start again, I could only Hear tick tick noise when I press the ignition switch. Fortunately I was able to get hold on to toll free number and they arranged towing to nearby authorised mechanic which was the same Hyson Motors, potta, Thrissur District, Kerala. After inspecting the car today they said the starter motor won't take load and it is going to cost me rupees 34000. I am really confused how come a brand new car costing rupees 25 lakhs with low kilometres could breakdown this easily?
After inspecting the starter motor, it does work but the mechanics in Hyson Motors told me that the motor doesn't take enough electricity to start the engine. This was the same fault diagnosed by the mechanics in Kodaikanal as well. I think it is a manufacturing fault with the harrier as the motors are working but not taking enough load to start the car. My car is still in the service centre waiting for an assistance.
I want to get my car fixed within the warranty because I was forced to fix my car because I was not able to reach you over the toll free number which is not at all my fault. Please consider my complaint and situation and do the needful. Be a role model in assisting customes in their greviences.The fault sign picture has been attached below