[Resolved] Tata Motors — tata hexa purchase

mullathsri

from Delhi, Delhi

Address:

411023

I had booked for a tata hexa xta though the csd on 27 january. I was to get my car through concorde motors baner. I was promised the following by the sales manager - discount on insurance premium, some addl accesories like car perfume, mobile holder and some other items. However at the time of delivery of the car 23 feb i was told that the package was only available for 2018 model and not for the 2019 model. I do feel aggrieved that since i was promised a certain package changing it after i booked the car is not correct. Please look into it. Hoping for an early reply.
Brig sri kumar
[protected]

Was this information helpful?

No (0)

Yes (0)

Apr 9, 2019

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Tata Motors Customer Care's response Hi Brig. Sri Kumar,

We're disappointed to know about the experience you've had. We've forwarded your details to our team and they will soon connect with you for further assistance.

Regards,
The Tata Motors Team

Verified Support

Mar 07, 2019

Tata Motors Customer Care's response Hi Brig. Sri Kumar,

Our team tried to contact you on the provided number however, the call went unanswered. We request you to share an alternate contact number or a preferred time to call, so that they can soon get in touch with you to assist further.

Regards,
The Tata Motors Team

Verified Support

Mar 09, 2019

Tata Motors Customer Care's response Hi Brig. Sri Kumar,

We trust that the concerns raised by you have been addressed to your satisfaction. Do let us know if there is anything else with which you need our assistance, and we'd be glad to help you.

Regards,
The Tata Motors Team