[Resolved] Tata Motors — tata hexa - steering jammed (request a refund)

ankumar1974

Address:

577002

Client - adishakthi cars private limited (Tata motors)
Avaragere village, pb road,
Davangere - 577002, next aradya steel factory (Map)
Phone - 91 [protected]

Incident date -21-sep-2018

Description - i did recommended to buy tata hexa at davanagere karnataka on jan 1st 2018 for my brother-in-law. Today when he was driving from davanagere to bengaluru. The steering got jammed and the vehicle was towed to the nearest tata motor service station.

They said the some belt has gone, i dont understand being a new car the steering has been jammed so we are now scared to use this car because in a highway if we are driving in a speed and steering wheel gets jammed which may lead into accident which may cost our lives.

From this we come to know that there is no safety and we lost trust on tata vehicles..

Please investigate this issue and let us know the permanent resolution and root cause of the issue.

We don't have any trust on this vehicle so please do see that we get a refund for this vehicle.

Looking forward for your response.

Contact numbers 1. Sathish - [protected]
2. Anil - [protected]

Thanks
Anil

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Nov 4, 2018

Complaint marked as Resolved

Tata Motors customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Tata Motors Customer Care's response Hi Anil,

We sincerely apologize for the inconvenience caused. We've forwarded your concern to the relevant team and they will soon connect with you to assist further.

Regards,
The Tata Motors Team

Verified Support

Sep 25, 2018

Tata Motors Customer Care's response Dear Anil,

Our team tried to contact you on the number provided however, the calls went unanswered. Please help us with an alternate contact number or a convenient time to connect with you so we can resolve your concern.

Regards,
The Tata Motors Team

Sep 25, 2018

Updated by ankumar1974 Please do call me on my number - [protected]/[protected]

Verified Support

Sep 26, 2018

Tata Motors Customer Care's response Dear Anil,

We have been updated by our on-ground team that they have connected with you and registered your concern. Be assured, they will soon get back to you with further updates. Your cooperation in the meantime is highly appreciated.

Regards,
The Tata Motors Team

Sep 27, 2018

Updated by ankumar1974 Hi Team,

Please do expedite this request it is already 3 days.

Thanks
Anil

Verified Support

Sep 27, 2018

Tata Motors Customer Care's response Dear Anil,

We understand that our team is working on your concern. We value your cooperation in the meantime.

Regards,
The Tata Motors Team

Sep 28, 2018

Updated by ankumar1974 Hi Team,

I don't understand what is going on because no one contacted us from the car dealer . The below is the address of the car dealers where we bought the vehicle Tata Hexa .

Client - adishakthi cars private limited (Tata motors)
Avaragere village, pb road,
Davangere - 577002, next aradya steel factory (Map)

Please do reach out to the head of this car dealers, the below are the contact details.

Name - Parasuraman
Cell Number - [protected]

Please contact Parasuraman and see that issue is resolved by getting us the refund of the vehicle.

Thanks
Anil

Oct 01, 2018

Updated by ankumar1974 Hi Team,

Any updates on this issue?

Thanks
Anil

Oct 03, 2018

Updated by ankumar1974 Hi Nikhil Nugnatti,

Please let us know the outcome of the discussion with Parasuraman and also the diagnostic report of the Hexa Vehicle?

Thanks
Anil

Verified Support

Oct 04, 2018

Tata Motors Customer Care's response Hi Anil,

We understand that our service team has contacted you and provided the best possible resolution. For any further assistance, we request you to get in touch with them and they will surely help you.

Regards,
The Tata Motors Team