| Address: | Kottayam, Kerala, 686514 |
I have purchased a tata hexa xt from mk motors, kottayam, kerala on august 2017
(Reg no: kl37d 909). Till date i have driven 9200kms. The car brake down three times within this period.
1. This brake down had arisen on 07th jan. 2018 at 8.00pm during two day trip with my family.in the middle of the journey i can’t able to start the car. Two technicians came and pulled the vehicle and start it. We have spoiled the program and back to home. Next day mk motors take up the car and three days the car was belongs at their service center. Then they inform me, the issue has resolved. I asked to the service manager to explain about the complaints and show me the repaired parts. But i didn’t get a reasonable replay.
2. The same complaint has been repeated on 21nd jan. 2018 at 9.00pm. Now i am on a three day vacation trip with my friends. This time i ask for the dealership for an alternate vehicle or arrange a taxi. They agree that if their technician has not able to repair the car they should arrange the alteration. Technicians had come but fail to resolve the problem. 11.30pm onwards, they didn’t pick up my calls. We have pulled and start the car and keep it one of my friend’s home. Then we arrange a taxi and complete our program. Our destination is 400kms away and totally we run 800kms. This way i have lost rs. 14000/- as taxi rent.
3. The third day, on 23rd jan. 2018 we came back and take the car (As we park the car in a terrain place we able to start it). On the way to home at 8.30pm the steering got stuck. We can see the steering fluid pipe has been broken. As usually call the toll free number. As the assistance from tata motors delayed, we tied the broken pipe and filled the fluid at every 10kms. Reached home at 3.00am.
I demand to tata motors, compensation of rs 15000/- for my inconveniences.
From the very first day i have noticed repeated door locking sound while running. And i have informed about the same at dealership. This complaint is also still alive.
Cherian k abraham Was this information helpful? | 
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