Dear GuruDev Motors/GM
I have visit your Gurudev showroom on 17 AUG 2021.Sales man informed that min SUV Vehicle will launch soon in month of OCT 2021.While made a pre booking and vehicle delivery within 45days Guarantee.
Sales team person made a promise of 45 days delivery if you have made advance booking before launch.
I have made an Pre Launching booking on Sep 22nd Amount 5, 000.
On 18th Oct, Punch Lunched and price list shared by Praveen 22nd Oct 2021.After that he completely disappear.
On 28th Oct Sales team, Vignesh follow up and I made confirmation TATA punch Adventure AMT vehicle (Orange) in GuruDev Motors @21st Nov-2021.
I would like to bring to your notice that I have not yet received the product as per commitment given by your sales team (Team Lead -Gopi).
I was informed by your sales staff that the Pre order will be delivered within four to five week or 45 days but they have not delivered,
After that, your sales staff promised me the product would be delivered (30th January 2022) but they failed to keep their promise.
When I took follow up for my product they told me, it will deliver product up to 20th February 2022. My product not been delivered .
After multiple follow up!
• Again I have received promise from CRM Team to delivery vehicle before March 3rd- Failed.
• Again I have received promise from CRM Team to delivery vehicle before March 10th- Failed
• Again I have received promise from CRM Team to delivery vehicle before March 15th- Awaiting for the status –No update.
I request you please look into the matter and inform standard deadline for delivery date. Kindly try to deliver my product before this month End.
Waiting for your positive response.
Note: (Sales team informed every time, that escalation email notification will share within 10min-Not even received screenshot of tracking list.) Required proper responses and share the Booking ID and Escalation mail of my product.
Regards
Manikandan
[protected]
[protected]@gmail.com
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