| Address: | 600006 |
| Website: | www.tafe.com |
Car owner Name : Rahman Sheriff
I am Asif Akram on behalf of Rahman Sheriff i am dealing with this issue.
My Mobile : [protected]
I bought a Tata Indica (TN 22 DE 7573) this year Jan 2017, since from the beginning I was following as per the guidance of Tafe Access Limited - Service center. As per the instruction given by service executive, I use to produce my car on time for the service.
I was encourage to purchase the extended warranty by the service executive during the 3rd Service (20, 000 Kms), Executive also instructed me to purchase the AMC during the 4th service (30, 000 Kms) which cost me Rs 15, 015.00 stating I won’t be charged for the next services as well 5th Service( 40000 Kms).
[protected] in the morning around 10:40 AM, I have been to service center for the 5th time, which covers under the AMC and I was shock to see the service executive, who was supposed to do the free service rather he is charging me in different way giving the technical terms (Engine carbon cleaning 1350 and Consumer bill 300 plus tax not cover under the AMC). No proper explanation was given during the period of buying the AMC package. These people are playing hide and seek and playing with money of an innocent people like us.
I also instructed Service Executive that the Led are not blowing up at the number plate, again for that he asking us to pay Rs 80 for the bulb and Rs 350 for the labor. I ask the service engineer not to change the bulb. Just do the service, which covers under the AMC and left from the service center.
Again, I receive call from Service Executive stating the Radiator Coolant TopHoux in the Engine was blown all and ask me to change the tube otherwise your car will not run properly, separate labor charged, again he prompted me it will cost you .
I told him if Hux cable blown up I will be notified green color liquid goes out from the car and the Heat temperature will show as full to me.
He is blabbering and stating that you speak with the manager and handover the phone to him. Manager stands with executive only, he also asks me to change the cable and pay for it. I told them you people do whatever you want and surrender me the bill giving the brief details of costing, for that they told me to collect the bill after two days as the systems are being upgraded due to GST.
In the Evening, I have been to Service center to get the car they charged me to pay Rs 2, 845 executive is first directing me to pay first, with mind stress I paid. While leaving executive ask me to give good star rating, I told that I will email the whole scenario.
Executive brought one lady customer care executive and approached me not to mail, they accept the mistake and told me come next time they will give some offer, I told that it was the last service in the service center from my end.
Although that lady told me even if you put the mail it will be allotted to the particular service center only and she will reply, it is the correct way of answering.
I want you to refund Rs 2, 845 and Rs 5, 573 of extended warranty, with immediate effect, refer the Bills.
Executive Name: Ilayaraja
Exe Mob:[protected]
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