I own Nexon XM petrol 2018 model. Servicing has been done at Pune a week back. After servicing planned for weekend trip, drive on good road for @90kms and suddenly noise coming from front wheels. After checking it is observed front axle is dislocated and engine tilted to one side. Luckily speed was low hence major mishaps didn't happened. After checking with local mechanic as no authorised service available at remote location it is observed all three mounting bolts sheared and broken. And engine dislocated.
My concerns are as follows
1. How these bolts all together sheared. It's safety critical item and what's it's reliability?
2. How i can trust and drive my car further for long journey?
3. Service centre told it might happened due to rough roads and pathholes sudden impact. Please note road was pretty smooth and my driving is not rough as I am always travelling with my family with my 2 year child.
4. Why service centre not noticed looseness of those bolts because unless and untill there is misalignment bolts will not sheared.
5. What if I was at high speed and this happens? It might cause loosing control and major accident would happned.
Please let me know is same incident happened earlier? How you have taken corrective action?
How i can replie on service centre and trust tata car for long drives as even after regular servicing. My and my family life was at stake.
This incident affected me mentally and economically a lot.
I have written mail to tata motors customer complaint but didn't got reply. When called customer care number they only said just visit service centre. I have visited service centre and asked whether it's happening with other vehicles also, but it's not mentioned in service schedule to check engine mount bolts, then what corrective action taken by tata motors.
My total expenditure on this as follows
1. Servicing cost - 8000
2. At local repair cost - 4000 ( able to remove only one bolt and replaced it, on that bolt I travelled back to home by canceling my weekend trip)
3. Hotel stay - inr 3500
4. Tata service centre repair cost ( 3 bolt replacement and rubber cover for axle)- inr 5000
Total cost incurred is inr 20500.
What's my fault ?
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